Refund policy
Dear customer, thank you for choosing our jewelry. In order to ensure you have a pleasant shopping experience, we have formulated the following return and exchange policy, please read it carefully before purchasing.
Stock Guarantee
We strive to ensure that all products displayed on the website are in stock. However, due to inventory fluctuations, we cannot 100% guarantee that all products are in stock when you place an order. If a product is out of stock, we will contact you promptly by phone or email and provide possible solutions.
Order Processing Time
We promise to ship within 7 working days after receiving the order. However, we strive to complete the shipment within 72 hours on normal working days so that you can receive your beloved jewelry as soon as possible.
Product Information Accuracy
We strive to provide accurate product information on the website. Please note that due to differences in color settings on different computers, there may be some differences between the images on the website and the actual product color. We are not responsible for color differences caused by monitor settings.
Quality Inspection and Shipping
Before the product is shipped, we will conduct a strict quality inspection to ensure that the product has no quality problems. Once the product is shipped, we will not accept any form of return or exchange request.
Exceptions to Returns and Exchanges
Although we are confident in our quality control before shipment, we understand that there may be special circumstances. In the event that the product has a manufacturing defect or is seriously inconsistent with the description, we will provide you with a return and exchange service based on the specific circumstances.
Confirm your order
Please confirm the information before placing an order. We do not allow product replacement or change of delivery address after placing an order.
Refund Policy
If you need a refund due to our reasons, please contact us at chatpc99@gmail.com
Final Interpretation
The final interpretation of this return and exchange policy belongs to us. We reserve the right to update this policy at any time, and the updated return and exchange policy will be published on the website.
We value the feedback of every customer and are constantly working to improve the quality of our service. If you have any questions or suggestions about our return and exchange policy, please feel free to contact us.
Have a happy shopping!