Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
What to do if there is no stock?
There is no guarantee that all products displayed on the website will be in stock when you place an order. If the product is out of stock, we will contact you promptly by phone or email. If we have already received your payment, we will refund you.
Product color difference
KOI strives to provide accurate product information on the website. However, please note that the color of the products shown in the images on the website may differ slightly from their actual colors due to the color settings of your computer. KOI is not responsible for any such differences.
Refund Issues
The goods will be checked and confirmed to have no quality issues before they are shipped! No returns or exchanges after shipment!
How do I care for my jewelry?
- Keep dry
- Keep away from chemicals
- Keep sealed
- Avoid scratching
